We use personal information only when it is reasonably needed to:

• process payments, confirm and fulfil orders, arrange delivery and handle returns, exchanges or refunds;
• create and manage customer accounts, carts and saved preferences;
• answer questions, provide support and communicate important order or service updates;
• maintain, personalize, analyze and improve the website and our products;
• send marketing communications where permitted and respect opt-out choices;
• detect fraud, misuse, security incidents or other unlawful activity; and
• meet accounting, consumer-protection and other legal obligations or establish and defend legal claims.

Depending on the situation, processing may be based on performing our contract with you, your consent, our legitimate business interests or compliance with applicable law.

If you select an electronic payment method, the details required to authorize the payment are submitted securely to Geidea. Geidea processes payment information under its own privacy and security terms.

MÜSA does not normally receive or store your complete card number or card security code. We may retain the transaction reference, amount, payment status and limited billing information needed for fulfilment, support, refunds, fraud prevention and accounting.

Our online store uses cookies and similar technologies to keep the site working, remember your cart and preferences, support checkout, protect accounts, measure performance and understand how visitors use the store.

Where enabled, analytics and advertising technologies may be provided by third-party services. Those providers may receive cookie identifiers, device information and interaction data according to their own privacy terms.

You can restrict or delete cookies through your browser settings. Blocking essential cookies may prevent the cart, account or checkout from working correctly. Where a consent control is available, you can also use it to manage non-essential technologies.

We may share only the information needed with:

• hosting, website, security and technical-support providers;
• Geidea and any financial institutions involved in completing your electronic payment;
• courier and fulfilment partners, including Bosta and private delivery representatives used within Cairo;
• customer-support, communications, analytics and advertising providers;
• professional advisers, regulators, courts or authorities where disclosure is required or permitted by law; and
• a successor or purchaser if the business or relevant assets are reorganized or transferred.

We do not sell personal information for monetary payment. Service providers are expected to use information only for the services they provide or as otherwise permitted by law.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including completing orders, maintaining accounts, providing support, meeting accounting or legal obligations, resolving disputes and preventing fraud.

Retention periods differ by information type and legal requirement. When information is no longer required, we take reasonable steps to delete, anonymize or securely isolate it.

We use reasonable administrative and technical safeguards designed to protect information. However, no website, transmission or storage system can be guaranteed completely secure. Please keep your account credentials confidential and contact us if you suspect unauthorized use.

Subject to applicable law and relevant exceptions, you may ask to access, correct, update or delete personal information we hold about you. You may also ask for a copy of certain information, object to or restrict certain processing, or withdraw consent where processing relies on consent.

You can unsubscribe from promotional email using the link in the message or contact us directly. Opting out of marketing does not stop essential communications about an order, payment, return, account or security matter.

To protect your information, we may need to verify your identity before completing a request. Contact us at contact@musa-wear.com. You may also have the right to raise a complaint with the competent data-protection authority.

Our store is not intentionally directed to children under 18 for independent purchasing. A parent or legal guardian should be involved when a minor provides personal information or places an order. If you believe a child has provided information without appropriate authorization, contact us so we can review and, where required, delete it.

Some technology, payment, analytics or support providers may process information on servers located outside Egypt. Where required, we take reasonable steps to use providers and arrangements intended to protect the information in accordance with applicable law.

Our website may link to third-party websites or services. Their privacy practices are controlled by them, not MÜSA, so please review their policies before providing information.

We may update this Privacy Policy to reflect changes in our store, service providers, business practices or legal requirements. We will post the revised version here and change the “Last updated” date. Material changes may also be communicated through the website or another appropriate channel.